The terms that apply when you book a treatment with us. Written in plain language rather than legal padding. Last updated 21 July 2026.
Prices given over WhatsApp are based on the information you provide: the pest, the area, and the property size. They are firm for that description of the job. If the technician arrives and the situation is materially different, for example a studio described as a one bedroom, or a light infestation that turns out to be established across several rooms, we will tell you the revised price before starting any work. You are free to decline at that point at no cost.
Prices published on this website are indicative ranges to help you budget. They are not an offer, and the quote we give you for your specific property is what applies.
You are responsible for providing safe access to the property at the agreed time, and for any permissions your building or landlord requires. If our technician cannot gain access at the agreed slot and we have not been told in advance, we may charge for the wasted visit.
Preparation matters to the outcome. Where we give you preparation instructions, for example clearing under the kitchen sink or stripping bedding before a bed bug treatment, following them is a condition of the warranty.
We use products approved for use in the UAE and apply them at label rates. We will tell you the re-entry time for your specific treatment and give you aftercare instructions. Please tell us in advance about pregnancy, infants, elderly or immunocompromised residents, asthma or other respiratory conditions, pets, fish tanks, or birds in the property, so we can plan the treatment appropriately.
Pest control is a process rather than a single event. Some treatments, particularly for bed bugs and cockroaches, require a follow-up visit to break the egg cycle, and we will tell you when that applies.
Warranty periods are stated per service and confirmed on your quote. Where a warranty applies and the pest returns within that period, we will re-treat at no charge.
A warranty covers the treatment we carried out in the property we treated. It does not cover a new infestation introduced after treatment, for example bed bugs brought back from travel or second-hand furniture, or continued re-entry from an untreated neighbouring unit or shared building area that is outside our control. If aftercare instructions were not followed, for example treated surfaces were cleaned inside the stated period or gel bait was wiped away, the warranty may not apply. We will always discuss this with you rather than simply refusing.
Payment is due after the work is completed unless otherwise agreed in writing. We accept cash, card and bank transfer. We do not ask for full payment in advance for a first-time residential booking.
You can cancel or reschedule at no charge by telling us before the technician is dispatched. Cancellations after the technician has arrived may incur a call-out charge.
We carry out work with reasonable skill and care. We are not liable for pre-existing damage, for damage arising from undisclosed conditions in the property, or for indirect or consequential losses such as loss of income. Nothing in these terms limits liability where it cannot lawfully be limited, including for death or personal injury caused by negligence.
If something has gone wrong, tell us first and give us the chance to put it right. Message us on WhatsApp or email hello@pestsgone.ae with your booking details and what happened. Most issues are resolved with a return visit.
These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute.
Ask us before you book. We would rather answer a question now than have a misunderstanding later.